Pakistan Citizen Portal is a platform that connected all government organizations that are formed for people to help like education authorities, police, cyber crime department and help centers, etc. This platform is active all over Pakistan through a mobile App. People can register complaints about anything on it from their homes and from anywhere. This is a brave and fair step from the government to address people’s complaints about any department. This step can shorten the distance between the government and the common people.
All Pakistanis, overseas Pakistanis, and others can file a complaint on the citizen portal without disclosing their identity.
How to complain?
- Download Pakistan Citizen Portal App from the play store
- Register yourself on the App
- Give your basic information by filling out the given form
- Click on the register button
- Fill your details
- Now the user is registered
- After registration user logged into the app
- User give username
- Enter password
- The main page will appear
- Click on the + button
- Now you can enter your complaint
Authorities on Pakistan Citizen Portal:
- Agriculture
- Banking
- Communications
- Corruption
- Malpractice
- Development projects
- Disaster
- Emergency
- Education
- Energy and Power
- Environment and Forest
- Excise and Taxation
- FBR
- Health
- Human Rights
- Immigration and passport
- Investment
- Kamyab jawan
- Land Revenue
- Law and order
- Licenses, Certificates, and registrations
- Media, cyber crimes
- Municipal services
- NADRA
- Naya Pakistan housing and development
- Overseas Pakistani and call Sarzameen
- Social safety
- Registrations
- Securities and exchange commission of Pakistan
- Transport
- Youth affairs
Feedback:
Users can give feedback on the app about the complaint like is their complaint is solved or not. The user is satisfied or not with the services etc.
Benefits:
- Users don’t need to go to the office for complying
- User can complain from home
- Users can direct complaints to the related authority
- Users can hide their identity
- Users can give feedback about the service
